For ages 21+
ace Responsible Gaming
Gaming is for enjoyment — not for stress or harm. ace believes that every player has the right to play in a healthy and controlled way.
What Responsible Gaming Is and Why It Matters
Casino games and sports betting — when played responsibly — can be a normal form of entertainment. At ace, we want every player to stay aware of their own capacity and limits, and never treat gaming as a source of income or a way to solve problems.
ace's Terms and Conditions cover responsible gaming in detail. If any player feels that their gaming habits are getting out of control, ace's tools are there to support them.
The key to responsible gaming is: decide in advance how much time and money you will spend, and stick to those limits. Do not play to recover lost money or to improve your mood. Never neglect other responsibilities — family, work, health — while gaming.
Age Limit Strictly Enforced
To participate in any casino or betting activity at ace, you must be at least 21 years old. Age is verified at registration, and ace may request ID at any time if there is doubt. There is no compromise on protecting minors.
The Control Tools
ace offers several practical tools to help you stay in control of your gaming. Contact ace's live chat support to use any of these tools.
Deposit Limit
Set a fixed limit on your daily, weekly or monthly deposits. Once a limit is set, it takes effect immediately; a request to increase the limit takes some time to come into effect.
Session Timer and Breaks
Decide in advance how long you will play in one session. When the session time limit is reached, ace automatically sends an alert. You can also put your account on a break for a set period (24 hours or 7 days).
Self-Exclusion
If you feel you need a long break from gaming, you can request that your account be closed for a set period or permanently. This step is applied without reversal.
Activity History
Your full history of deposits, withdrawals and bets can be viewed at any time. Review your spending pattern and make decisions as needed.
Betting Limit
You can set a maximum amount to place on a single bet. This limit prevents overspending and helps keep gaming enjoyable.
Reality Check
A notification appears at set intervals — reminding you how long you have been playing and how much you have spent. This small reminder is effective for staying aware.
Warning Signs of a Problem
There are signs that can help you tell whether a gaming habit is becoming a problem. If you notice these signs in yourself or someone close to you, do not delay in seeking help.
If one or more of the signs above feel familiar, contact ace's 24/7 live chat support or email [email protected]. We will help you without judgement, in a safe way.
Where to Get Help
No one has to face this alone. Alongside ace's support team, family members and professional counsellors are also there for you.
ace Live Chat Support
ace's live chat service is available seven days a week, 24 hours a day. Speak in whichever language you are comfortable with — Bangla or English. Requests for deposit limits, self-exclusion or account breaks can be made directly in the chat.
Contact by Email
If you prefer not to speak directly, write to [email protected]. Your message is kept confidential and replied to as quickly as possible. Any request related to responsible gaming is handled on a priority basis.
Family and Friends
Speaking openly with someone you trust is the first and most important step. When a family member is aware, a safe social support network is created that plays a major role in recovery.
Professional Counsellors
Mental health specialists or addiction counsellors provide effective support in overcoming gambling-related problems. Contact the mental health department of a hospital or clinic.
Self-Help Resources
A lot of information on gambling addiction is available in Bangla. Read, stay informed, and if needed, visit the responsible gaming section in ace's FAQ page.
ace's Responsibilities and Commitments
ace is not just a gaming platform — we want every user to stay healthy and safe. With that aim, ace takes several specific steps:
Age is verified on every new account and registration is completely prohibited for anyone under 21.
ace never sends messages or advertisements that encourage a player to spend more.
Requests for self-exclusion or account closure are acted on immediately — without delay or obstruction.
Players' personal information is kept secure. Full details of how data is used can be found in ace's Privacy Policy.
Any player who wants to learn more about ace can visit the About Us page, where ace's goals and values are discussed in detail.
Every transaction and piece of personal information is kept secure through SSL encryption and other security measures.
Remember: gaming is entertainment, not an investment. Winning is not guaranteed and losing is normal. Stay within your budget and take a break whenever you feel you need one.
Practical Tips for Safe Gaming
These tips come from experienced players — simple but effective:
Set a clear budget before you play — an amount you can afford to lose without it affecting your daily life.
Do not play when drinking, tired or under stress — it is hard to make sound decisions in those states.
Take at least a 10-minute break every hour. Get up, walk around or have some water — then decide whether to continue.
If you win, be pleased and consider stopping. The urge to take bigger risks after a win is common — stay aware of it.
Let a friend or family member know when you are playing and for how long. Being open creates accountability.
Use ace's tools. Deposit limits and session timers help you stick to the budget you set for yourself.