Terms and Conditions

1 General Terms

These terms and conditions form a binding agreement between ace and every user of this platform. By accessing the ace website, creating an account, or using any service, the user will be considered to have read and accepted the terms and conditions in full.

This document governs all aspects of the use of ace's services — from account registration to payments, bonus claiming, and betting activities. In the event of any dispute, the Bengali version of these terms and conditions will be considered authoritative.

ace is an online gaming and sports betting platform that provides casino games, slots, live casino, and sports betting for users in Bangladesh. The service may only be used for personal entertainment purposes.

2 Account Registration

To open an account at ace, the user must provide accurate and complete information. Registering with false or incomplete information is a direct violation of these terms and conditions.

2.1 Registration Requirements

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• The name, date of birth, mobile number, and payment details provided in the account must be accurate and up to date.
• The account may only be used by the registered individual — allowing a third party to use the account is prohibited.
• The payment method used at registration (bKash, Nagad, Rocket, Upay, or bank transfer) and the method used for deposits and withdrawals must be registered in the same person's name.
• Keeping the account password secure is the user's own responsibility. ace will not be liable for any unauthorised access.

2.2 Updating Information

If any information in the account changes, the user must inform the ace support team as soon as possible. ace will not be liable for any payment delays or cancellations caused by outdated or incorrect information.

3 Age Verification and Identity Confirmation

All ace services are for individuals aged 21 or older only. Minors are strictly prohibited from opening an account or taking part in any gaming activity.

3.1 Identity Verification Process

ace reserves the right to verify a user's identity at any time. This process may involve requesting a copy of the National ID (NID), passport, or birth registration certificate. Withdrawal requests may be put on hold until identity verification is complete.

3.2 Age Verification

If a user is found to be under 21 years of age, ace will immediately close that account and take necessary steps in accordance with applicable law. The 21+ age requirement applies to all types of activities on ace.

4 Deposits and Withdrawals

ace supports Bangladesh's major mobile banking and bank transfer methods. All financial transactions are carried out through secure and encrypted channels.

4.1 Deposit Terms

• The minimum deposit amount is ৳500.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other listed banks).
• The source of a deposit must always be an account registered in the user's own name.
• Depositing through a third party is strictly prohibited and such transactions will be cancelled.

4.2 Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• Withdrawals may only be made using the same method used for the deposit.
• Withdrawal requests are generally processed within 10–45 minutes.
• Withdrawals may be put on hold if identity verification has not been completed.
• Withdrawals from any active bonus cannot be made until the wagering requirements for that bonus have been met.

4.3 Transaction Cancellation

ace reserves the right to decline accepting a deposit or processing a withdrawal in cases of suspicious transactions, fraudulent activity, or violation of the terms.

9 Account Suspension and Closure

ace reserves the right to temporarily suspend or permanently close an account at any time, for any reason, particularly in cases of violation of the terms and conditions.

9.1 Grounds for Suspension

• Refusal or non-cooperation with identity or age verification.
• Suspicious financial activity or concern about money laundering.
• Violation of any clause of these terms and conditions.
• Instructions from a court, authority, or law enforcement agency.

9.2 Voluntary Account Closure

If a user wishes to close their account themselves, they may submit a request to ace support. Before closure, all pending bets must be settled and any eligible balance must be withdrawn.

9.3 Self-Exclusion

Members who are concerned about their gaming habits may apply for temporary or long-term self-exclusion through ace support. More details on this are provided on the Responsible Gaming page.

10 Privacy and Data Protection

ace places the highest importance on protecting users' personal information. Details on data collection, storage, and use are described in full in ace's separate Privacy Policy document.

ace uses SSL encryption and modern security technology to keep all data and financial transactions secure. Personal information is never sold to any third party.

• User information is used only for identity verification, payment processing, and service delivery.
• Information may be shared with relevant authorities where there is a legal obligation to do so.
• Users have the right to review their own information and request corrections.

11 Limitation of Liability

ace is committed to providing the highest quality service. However, ace will not be liable in the following circumstances:

• Loss of a game or bet due to internet disconnection, power outage, or device failure.
• Delays or failures by a third-party payment provider.
• Force majeure — war, natural disaster, government restriction, or other uncontrollable circumstances.
• Loss caused by the user's own negligence or by disclosing account information to a third party.

ace's total liability will not, under any circumstances, exceed the amount deposited by the user in that specific transaction.

12 Changes to Terms

ace reserves the right to change or update these terms and conditions at any time. For significant changes, ace will notify users via their registered email or platform notifications.

If you continue to use the service after any changes, you will be considered to have accepted the revised terms. You are therefore encouraged to check this page regularly.

12.1 Contact & Support

If you have any questions or uncertainties about these terms and conditions, please contact ace's support team:

• Live Chat: 24 hours, 7 days a week — in Bengali and English
• Email: [email protected]

To learn more about ace, you can read our About Us page, which contains detailed information about ace's services and values.

12.2 Severability of Terms

If any part of these terms becomes invalid or unenforceable, the remaining parts will remain fully in effect. In such a case, ace will attempt to make the invalid part legally compliant with the minimum changes necessary.