ace Privacy Policy

1. Introduction and Scope

ace is an online betting and casino platform operated for adult users in Bangladesh. This Privacy Policy ("Policy") applies to the ace website, mobile app, and all related services. By using ace's services, you are considered to have given your consent to the data processing terms described in this Policy.

This Policy is an integral part of our Terms and Conditions. You are requested to read both documents carefully before using ace's services. This Policy is written in Bengali and is designed with Bangladesh users in mind.

2. Information We Collect

The following types of personal information may be collected as needed to operate the ace platform:

2.1 Identity Information

• Full name and date of birth
• National ID (NID) number or passport number
• Address and postal code
• Email address and mobile number

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Account and Activity Information

• Username and password (stored in encrypted form)
• Game and betting activity logs
• Deposit and withdrawal records
• Support contact history

2.4 Technical Information

• IP address and device type
• Browser and operating system information
• Site access times and activity logs
• Cookies and session data

3. How We Collect Information

ace collects your information in the following ways:

• Registration form: Information you provide directly when creating an account.
• Identity verification (KYC): Documents uploaded during the account verification process.
• Automatic collection: Information automatically collected through server logs and cookies while you use the platform.
• Payment processing: Transaction information received through mobile banking and banking channels when making a deposit or withdrawal.
• Customer support: Information provided when contacting support via live chat or email.

4. Purpose of Using Information

ace uses collected information only for the following legitimate purposes:

• Account registration, verification, and management
• Processing deposit and withdrawal transactions
• Preventing fraud, money laundering, and unauthorised access
• Age verification — the minimum age to play on ace is 21 years
• Providing customer support and resolving complaints
• Improving platform performance and resolving technical issues
• Meeting applicable legal obligations
• Responsible gaming monitoring and support

ace believes that monitoring user activity is necessary to ensure responsible play. More information on this can be found in our Responsible Gaming Guidelines.

5. Sharing Information with Third Parties

ace does not sell your personal information or transfer it to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

ace works with certain third-party service providers for payment processing (such as bKash, Nagad, Rocket, Upay, and banking channels), software supply, and cloud infrastructure management. These partners receive only the information necessary for their assigned tasks and are required to follow our privacy standards.

5.2 Legal Obligations

Information may be provided where required under a court order, a lawful request from an investigative authority, or applicable legal regulations.

5.3 Business Changes

In the event of a business restructuring, merger, or asset transfer involving ace, user information may pass to the new party, subject to the same standards set out in this Policy.

6. Data Storage and Security

ace gives the highest priority to the security of your information. The following technical and organisational measures have been put in place for this purpose:

• SSL encryption: All data transmission on the platform is encrypted using SSL technology.
• Password hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access control: Only authorised staff can view specific information.
• Regular security audits: Regular tests are carried out to identify system vulnerabilities.
• Data backup: Secure backup systems are maintained to allow data recovery in the event of a server failure.

6.1 Retention Period

Information is retained for as long as your account is active. Even after an account is closed, information may be kept for a set period for legal, regulatory, and fraud-prevention purposes.

7. Cookies and Tracking Technologies

Cookies and similar technologies are used on the ace website and app for the following purposes:

7.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, verify security, and operate core services.
• Functional cookies: Used to remember your language preference, game settings, and other personal preferences.
• Analytical cookies: Used to analyse and improve platform usage — these do not contain personally identifiable information.

7.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some ace services to not work properly.

8. Your Rights and Choices

As an ace user, you have the following rights over your own information:

• Right to access: You can request to know what information ace holds about you.
• Right to correction: You can request that incorrect or outdated information be corrected.
• Right to deletion: A request to delete your information is accepted in certain circumstances, though it may not always be possible to delete all information due to legal obligations.
• Right to object to processing: In certain circumstances, you can object to the processing of specific information.
• Data portability: You can request to receive your account information in a structured format.

To exercise these rights or for any related questions, contact the ace support team. Our FAQ section also has a lot of information for general queries.

9. Privacy of Minors

ace strictly does not provide services to anyone under the age of 21. Age verification steps are in place at the time of registration. If a minor's information is collected by mistake, the relevant account will be closed and the information deleted as soon as this is identified.

If a parent or guardian believes their child has opened an account on ace, please contact support immediately.

10. Policy Changes

ace reserves the right to update this Privacy Policy as needed. If any significant changes are made, users will be notified via their registered email address or through a notice on the platform.

The "Last updated" date at the top of the Policy is always displayed. Continuing to use ace's services after any changes are made will be considered as consent to the updated Policy.

11. Contact

If you have any questions, complaints, or information requests regarding this Privacy Policy, contact the ace support team through the following:

The ace support team is available 24 hours a day, 7 days a week on any working day to answer your questions in Bengali and English.